Branch Operations Supervisor & Teller Team Leader

First Citizens Bank; Lexington (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to manage one branch's operations and lead a service-line team. You will process teller transactions, provide customer service, and identify sales opportunities for cross-bank referrals.

The role emphasizes strong leadership, adaptability, and collaboration across bank partners to ensure regulatory compliance and operational excellence. A results-oriented, customer-focused mindset is essential.

Qualifications

• Minimum required education and experience: Bachelor's Degree and 1 year' experience OR High School Diploma or GED/Equivalent and 5 years' experience in financial services, customer service, bank operations, or branch operations management.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
• Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.

Skills

Management Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication Skills

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank is seeking an Operations Services Supervisor to manage one branch's operations and lead a service-line team. You will process teller transactions, provide customer service, and identify sales opportunities for cross-bank referrals.

The role emphasizes strong leadership, adaptability, and collaboration across bank partners to ensure regulatory compliance and operational excellence. A results-oriented, customer-focused mindset is essential.