Branch Operations Supervisor: Lead Team & Customer Impact

First Citizens; Redondo Beach (CA); On-site; USD 34,000 - 51,000; Full time

Job summary

First Citizens Bank seeks an Operations Services Supervisor to manage a single branch and lead the service-line team. The role processes teller transactions, supports customer education, and identifies sales opportunities for referrals to branch specialists.

The successful candidate will demonstrate strong management, customer service, adaptability, teamwork, and communication skills, with a focus on operational excellence and cross-functional collaboration.

Qualifications

• Minimum required education and experience: Bachelor’s Degree and 1 year of experience, OR High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management.

Responsibilities

• Team Management: oversee performance and personnel functions for a branch team, coach and develop staff to meet results and bank expectations.
• Service Standards: build partnerships, uncover sales or referral opportunities, and use tools to enhance customer activities.
• Operations and Administration: ensure compliance with regulations and policies, manage risk, and maintain efficient office operations.

Skills

Team Management

Customer Service

Sales Referrals

Education

Bachelor's Degree + 1 year

High School Diploma or GED + 5 years

Job description

First Citizens Bank seeks an Operations Services Supervisor to manage a single branch and lead the service-line team. The role processes teller transactions, supports customer education, and identifies sales opportunities for referrals to branch specialists.

The successful candidate will demonstrate strong management, customer service, adaptability, teamwork, and communication skills, with a focus on operational excellence and cross-functional collaboration.