Branch Operations & Service Excellence Lead

Bank of Hope; Kahului (HI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Kahului, HI is seeking a Branch Operations Associate to handle daily transactions, assist tellers, and ensure policy compliance.

You will deliver exceptional customer service, resolve inquiries, and collaborate with branch leadership to support audits, fraud prevention, and cross-selling opportunities. The role is full-time and hourly with bonuses and benefits, based on performance and location.

Qualifications

• Must have a High School Diploma.
• At least 3 years of branch operations experience.
• Strong communication and organizational skills.

Responsibilities

• Handle daily branch operations and routine transactions.
• Support tellers during peak hours and staff shortages.
• Follow fraud prevention protocols and report suspicious activity.
• Assist audits and coordinate corrective actions.
• Deliver exceptional customer service and cross-sell bank products.

Skills

Multitasking

Communication

Organization

English Fluency

Education

High School Diploma

Job description

Bank of Hope in Kahului, HI is seeking a Branch Operations Associate to handle daily transactions, assist tellers, and ensure policy compliance.

You will deliver exceptional customer service, resolve inquiries, and collaborate with branch leadership to support audits, fraud prevention, and cross-selling opportunities. The role is full-time and hourly with bonuses and benefits, based on performance and location.