Branch Operations & Customer Experience Specialist

Bank-of-Hop; Kailua (HI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Kailua, Hawaii is seeking a motivated full-time Branch Operations Specialist to oversee daily transactions, support tellers, and uphold compliance with bank policies. The role emphasizes customer service, problem resolution, cross-selling, and teamwork with branch leadership.

Candidates should have a high school diploma and at least 3 years of branch operations experience. Offering competitive pay between $21.00 and $26.00 hourly plus benefits and bonus, this position requires

Qualifications

• Minimum Education Level: High School Diploma.
• At least 3 years of experience working in branch operations.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks, projects and deadlines simultaneously.
• Strong organizational skills and adaptability in a fast-paced environment.

Responsibilities

• Handle daily branch operations and routine transactions.
• Assist with teller duties during peak times and staff shortages.
• Ensure branch compliance with policies and regulatory requirements.
• Support audits and corrective actions.
• Provide exceptional customer service and resolve inquiries.
• Identify cross-sell opportunities and support branch sales goals.
• Mentor tellers and front-line staff on procedures.

Skills

Fluent English

Multitasking

Communication skills

Organizational skills

Education

High School Diploma

Job description

Bank of Hope in Kailua, Hawaii is seeking a motivated full-time Branch Operations Specialist to oversee daily transactions, support tellers, and uphold compliance with bank policies. The role emphasizes customer service, problem resolution, cross-selling, and teamwork with branch leadership.

Candidates should have a high school diploma and at least 3 years of branch operations experience. Offering competitive pay between $21.00 and $26.00 hourly plus benefits and bonus, this position requires