Branch Operations Lead: Banking Compliance & Service

Bank of Hope; Kahului (HI); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Benefits

Resumo da oferta

Bank of Hope in Kahului, Hawaii is seeking an Operations Manager to oversee branch operations, ensure compliance with policy and regulatory standards, and drive exceptional customer service. You will supervise staff, collaborate with the Branch Manager, and identify opportunities to improve efficiency and risk management.

You will mentor and develop team members, manage cash operations, and participate in staff scheduling and performance reviews to support branch goals and a customer-focused

Qualificações

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Minimum five years banking experience and three years supervisory experience.
• Strong leadership, organization and problem-solving skills.
• Excellent communication and interpersonal skills; ability to mentor and support team members.
• Proficiency with banking systems and basic computer applications.
• Additional language: Korean preferred.

Responsabilidades

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff in managing the day-to-day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks.
• Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures.
• Serve as a resource for resolving escalated operational issues or customer concerns.
• Mentor team members, fostering a collaborative and professional environment.
• Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM.
• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.

Conhecimentos

Leadership

Organization

Problem solving

Banking policies

Communication skills

Interpersonal skills

Banking systems

Korean language

Proficiency with computers

Formação académica

Bachelor’s degree in accounting, business administration, or related field or equivalent experience

Ferramentas

Banking systems

Basic computer applications

Descrição da oferta de emprego

Bank of Hope in Kahului, Hawaii is seeking an Operations Manager to oversee branch operations, ensure compliance with policy and regulatory standards, and drive exceptional customer service. You will supervise staff, collaborate with the Branch Manager, and identify opportunities to improve efficiency and risk management.

You will mentor and develop team members, manage cash operations, and participate in staff scheduling and performance reviews to support branch goals and a customer-focused