Branch Operations & Sales Lead

Freedom Credit Union; Feeding Hills (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Freedom Credit Union in Feeding Hills, MA is seeking a Branch Support role to assist the branch manager with daily operations, revenue growth, member satisfaction, and risk control. You will handle member accounts, teller transactions, product cross-selling, and support commercial relationships; ensure balance at close and resolve issues; assist with security and compliance.

This role emphasizes coaching staff, scheduling, and delivering outstanding member service in a collaborative team

Qualifications

• 1–2 years previous financial institution experience preferred.
• Minimum of 2 years supervisory skills required.
• GED preferred.
• Excellent interpersonal skills in working with members and colleagues.
• Coaching, counseling and training staff as needed.

Responsibilities

• Assist in managing daily branch activities, scheduling staff, and ensuring regulatory compliance.
• Process member accounts, teller transactions, and cross-sell appropriate products.
• Develop relationships with commercial customers and assess needs.
• Ensure daily balancing of branch transactions and resolve issues.
• Address member questions/complaints and assist with security meetings.
• Open/close building and test security equipment monthly.

Skills

Supervisory experience

Customer service

Interpersonal skills

Regulatory compliance

Cross-selling

Banking operations

Education

GED

Job description

Freedom Credit Union in Feeding Hills, MA is seeking a Branch Support role to assist the branch manager with daily operations, revenue growth, member satisfaction, and risk control. You will handle member accounts, teller transactions, product cross-selling, and support commercial relationships; ensure balance at close and resolve issues; assist with security and compliance.

This role emphasizes coaching staff, scheduling, and delivering outstanding member service in a collaborative team