Branch Operations Leader & Customer Champion

ADP, Inc.; Nahant (MA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Generous paid time off

Emergency loan program

Tuition assistance

Job summary

Reading Cooperative Bank in Nahant, MA seeks an Assistant Branch Manager to supervise daily branch activities, coach staff, and support sales and customer relationships. You will ensure regulatory compliance, audit readiness, and operational integrity while stepping in for the Branch Service Officer as needed.

The role emphasizes building strong customer relationships, cross-selling bank products, and leading a team to deliver exceptional service in a fast-paced community banking environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and meticulous attention to detail.
• Excellent time management and follow-through.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple priorities and meet deadlines.
• Strong problem solving and decision making abilities.

Responsibilities

• Assist in daily branch operations to ensure efficient service delivery.
• Maintain branch security, internal controls, and compliance with procedures.
• Support scheduling and delegation of tasks to staff.
• Oversee cash management activities including balancing and security.
• Ensure adherence to security procedures and audit readiness.
• Assist audits and regulatory examinations.
• Resolve customer issues promptly and professionally.
• Back up branch staff functions as needed.

Skills

Customer service

Sales

Leadership

Organizational skills

Communication

Microsoft Office

Time management

Problem solving

Education

Bachelor's degree preferred

3 years banking experience

2+ years supervisory experience

Job description

Reading Cooperative Bank in Nahant, MA seeks an Assistant Branch Manager to supervise daily branch activities, coach staff, and support sales and customer relationships. You will ensure regulatory compliance, audit readiness, and operational integrity while stepping in for the Branch Service Officer as needed.

The role emphasizes building strong customer relationships, cross-selling bank products, and leading a team to deliver exceptional service in a fast-paced community banking environment.