Branch Sales Leader & Member Experience Coach

First Tech Federal Credit Union; Burlington (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) match

Paid Time Off

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Burlington, MA is seeking a Branch Team Leader to assist the Branch Manager in driving a sales and service culture and helping members reach financial goals. You will supervise MSRs and tellers, coach for growth, and handle lending and Notary duties while ensuring compliance and controlling expenses.

The role requires strong leadership, excellent communication, and lending knowledge.

Qualifications

• High School Diploma is required; college degree preferred.
• Two to three years of supervisory and sales management experience preferred.
• Proven leadership abilities and strong communication skills.
• Technical knowledge of Word, Excel, and Email.
• Ability to obtain NMLS Certification.

Responsibilities

• Support the Branch Manager in achieving sales goals and coaching staff.
• Oversee member service and branch operations, including compliance training.
• Manage staff performance, provide training, and conduct evaluations.
• Respond to member concerns and build local business partnerships.
• Open memberships, process loans, and handle Notary/Signature Guarantees as needed.
• Assist with lending authority, mortgage origination, and closing processes.

Skills

Supervisory experience

Leadership abilities

Excellent verbal and written comms

Notary Public / Signature Guarantees

Lending knowledge

Branch operations knowledge

NMLS Certification ability

Education

High School Diploma

College Degree preferred

Tools

Word

Excel

Email

Job description

First Tech Federal Credit Union in Burlington, MA is seeking a Branch Team Leader to assist the Branch Manager in driving a sales and service culture and helping members reach financial goals. You will supervise MSRs and tellers, coach for growth, and handle lending and Notary duties while ensuring compliance and controlling expenses.

The role requires strong leadership, excellent communication, and lending knowledge.