Branch Operations & Member Service Lead

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

FIRST SERVICE CREDIT UNION is seeking a Branch Support role to assist the Branch Manager in all aspects of branch operations. The position entails ensuring superior member service, coordinating tellers, and contributing to cross-selling efforts.

The role also covers cash handling, vault/ATM maintenance, and compliance in daily operations. The successful candidate will support daily branch activities, balance cash, handle inquiries, and assist with account maintenance, with occasional travel to

Qualifications

• Requires strong customer service skills and accuracy.
• Ability to multitask and manage multiple priorities in a branch.
• Excellent communication with members and staff is essential.

Responsibilities

• Support Branch Manager in member service operations and staff management.
• Coordinate Teller duties and cross-sell products/services to meet goals.
• Assist with account openings and maintenance, audits, and cash handling.
• Maintain vault and ATM cash under dual control; balance teller cash drawers.
• Ensure compliance in the member services area and resolve member issues.

Skills

Customer service

Detail-oriented

Multitasking

Communication skills

Education

High school diploma or GED

Some college preferred

Job description

FIRST SERVICE CREDIT UNION is seeking a Branch Support role to assist the Branch Manager in all aspects of branch operations. The position entails ensuring superior member service, coordinating tellers, and contributing to cross-selling efforts.

The role also covers cash handling, vault/ATM maintenance, and compliance in daily operations. The successful candidate will support daily branch activities, balance cash, handle inquiries, and assist with account maintenance, with occasional travel to