Branch Operations & Customer Growth Lead

Reading Cooperative Bank; Melrose (MA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Paid time off

Emergency loan program

Tuition assistance

Job summary

Reading Cooperative Bank in Melrose, MA is seeking an Assistant Branch Manager to partner with the Branch Service Officer to drive performance, ensure compliance, and deliver exceptional customer experiences. The role supervises daily branch operations, coaches staff, supports sales initiatives, and maintains security and controls.

It also handles audits, opening/closing duties, and community engagement to grow the bank's presence locally.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and exceptional attention to detail.
• Excellent time management and follow-through.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Ability to work independently while fostering teamwork and collaboration.
• High degree of professionalism, integrity, dependability, and accountability.

Responsibilities

• Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.
• Maintain responsibility for branch security, compliance, internal controls, and operational procedures.
• Support scheduling, workflow management, and delegation of responsibilities to branch staff.
• Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.
• Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.
• Maintain accurate records and controls supporting branch transactions and operations.
• Assist with internal and external audits, regulatory examinations, and corrective action planning.
• Ensure satisfactory audit performance and operational soundness.
• Resolve operational and customer service issues promptly and professionally.
• Serve as backup for branch staff functions as needed.
• Perform branch opening and closing responsibilities.
• Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.

Skills

Customer service

Sales skills

Leadership

Attention to detail

Time management

Communication

MS Office

Prioritization

Critical thinking

Independent work

Professionalism

Education

Bachelor's degree preferred

Banking experience 3 years

Supervisory experience 2+ years

Job description

Reading Cooperative Bank in Melrose, MA is seeking an Assistant Branch Manager to partner with the Branch Service Officer to drive performance, ensure compliance, and deliver exceptional customer experiences. The role supervises daily branch operations, coaches staff, supports sales initiatives, and maintains security and controls.

It also handles audits, opening/closing duties, and community engagement to grow the bank's presence locally.