Branch Leadership & Operations Coach

Align Credit Union; Lowell (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Align Credit Union in Lowell, MA is seeking an experienced Branch Manager to oversee daily branch operations, support the Branch Manager in direction, and coach the Head Teller to meet sales goals while maintaining an error-free environment.

The role emphasizes exemplary member service, supervision of staff—including interviewing, hiring, training, and performance reviews—and ensuring compliance with policy, security controls, and audit guidelines while representing the credit union in the

Qualifications

• Oversee branch operations under Branch Manager guidance.
• Train and supervise staff, including Head Teller.
• Ensure prompt, professional member service.
• Maintain policy, security and audit compliance.
• Assist in hiring, training and performance reviews.
• Complete training and obtain NMLS as required.

Responsibilities

• Assist in directing daily branch operations.
• Coach Head Teller to meet sales goals.
• Ensure prompt, professional member service.
• Act as Branch Manager when necessary.
• Supervise staff and handle hiring and training.
• Maintain compliance with policies and audits.
• Uphold security controls and protect assets.
• Represent Align in community outreach.
• Support in new procedures and supplies management.
• Complete required basic training and obtain NMLS.

Job description

Align Credit Union in Lowell, MA is seeking an experienced Branch Manager to oversee daily branch operations, support the Branch Manager in direction, and coach the Head Teller to meet sales goals while maintaining an error-free environment.

The role emphasizes exemplary member service, supervision of staff—including interviewing, hiring, training, and performance reviews—and ensuring compliance with policy, security controls, and audit guidelines while representing the credit union in the