Branch Operations Pro — Customer Experience & Compliance

Bank of Hope; Kailua (HI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Kailua, Hawaii is seeking a Branch Operations Support professional to handle daily operational functions, assist tellers, and uphold branch policies and security protocols.

The role emphasizes customer service, problem resolution, and teamwork with the Branch Manager and Premier Banking Officer. It offers opportunities for audits support and cross-functional collaboration, with compensation described below.

Qualifications

• High School Diploma required.
• At least 3 years of experience in branch operations.
• Strong English communication, both written and verbal.
• Ability to manage multiple tasks, projects and deadlines simultaneously.

Responsibilities

• Handle daily operational functions accurately and efficiently.
• Ensure branch compliance with policies, procedures, and regulatory requirements including security protocols.
• Assist with teller duties at least 25% of time during peak hours or shortages.
• Adhere to fraud detection and prevention protocols and report suspicious activity.
• Assist with audits and coordinate corrective actions.

Skills

English (Advanced)

Multi-tasking

Communication skills

Organizational skills

Education

High School Diploma

Job description

Bank of Hope in Kailua, Hawaii is seeking a Branch Operations Support professional to handle daily operational functions, assist tellers, and uphold branch policies and security protocols.

The role emphasizes customer service, problem resolution, and teamwork with the Branch Manager and Premier Banking Officer. It offers opportunities for audits support and cross-functional collaboration, with compensation described below.