Branch Operations & Customer Experience Lead

Bank of Hope; Kaneohe (HI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking an Branch Operations Support professional in Kaneohe, HI to manage daily branch operations and customer interactions. You will assist with teller duties during peak times and help maintain compliance with policies and security standards.

The role emphasizes teamwork, accurate processing of transactions, and contributing to audits and branch efficiency. A minimum of 3 years in branch operations and excellent communication are required.

Qualifications

• High School Diploma required.
• At least 3 years in branch operations.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Handle daily branch operations and routine transactions accurately and efficiently.
• Deliver excellent customer service and resolve inquiries to strengthen client relationships.
• Mentor tellers and frontline staff, ensuring adherence to procedures and best practices.
• Support back-office tasks including wire transfers, stop payments, and audits coordination.

Skills

Multitasking

Communication

Organizational Skills

English Proficiency

Education

High School Diploma

Job description

Bank of Hope is seeking an Branch Operations Support professional in Kaneohe, HI to manage daily branch operations and customer interactions. You will assist with teller duties during peak times and help maintain compliance with policies and security standards.

The role emphasizes teamwork, accurate processing of transactions, and contributing to audits and branch efficiency. A minimum of 3 years in branch operations and excellent communication are required.