Branch Operations Leader: Compliance, Service & Efficiency

Bank-of-Hop; La Habra (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope seeks an Operations Manager to oversee branch operations, ensuring compliance with banking policies, staff supervision, and efficient processes. The role partners with the Branch Manager to drive goals and deliver exceptional customer service.

Responsibilities include cash management, audits, training, and improving workflows while mitigating risks. Strong leadership, regulatory knowledge, and banking systems proficiency are essential for success in this role.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.

Responsibilities

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff, including tellers and other branch personnel, in managing the day-to-day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks.
• Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures.
• Serve as a resource for resolving escalated operational issues or customer concerns.
• Mentor team members, fostering a collaborative and professional environment.
• Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM.
• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.
• Promote a culture of exceptional customer service by ensuring operational processes align with customer needs.
• Support branch staff in addressing and resolving complex customer concerns related to branch operations.
• Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention.
• Ensure the branch complies with federal and state banking regulations, including BSA, CRA, and other compliance standards.
• Monitor daily operations for potential risks and take appropriate action to mitigate issues.
• Maintain accurate records and documentation to support compliance and risk management efforts.
• Oversee the preparation and submission of required reports to internal and external stakeholders.

Skills

Leadership

People management

Banking policies

Communication

Banking systems

Korean language

Education

Bachelor's degree in accounting or related field

Job description

Bank of Hope seeks an Operations Manager to oversee branch operations, ensuring compliance with banking policies, staff supervision, and efficient processes. The role partners with the Branch Manager to drive goals and deliver exceptional customer service.

Responsibilities include cash management, audits, training, and improving workflows while mitigating risks. Strong leadership, regulatory knowledge, and banking systems proficiency are essential for success in this role.