Branch Operations Leader - Risk, Growth & Service

RBFCU Insurance Agency LLC; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

RBFCU Insurance Agency LLC is seeking an Assistant Branch Manager for the Northwest Expressway OKC location. You will oversee daily branch operations, ensure regulatory compliance, manage staff, and drive member service excellence.

The role requires supervisory experience, strong communication, and the ability to cover staffing across the region. Canton shift flexibility and a focus on quality service are essential.

Qualifications

• High school diploma or GED required.
• Minimum one year of branch operations supervisory/management experience.
• Must be able to cover staffing at multiple locations within the region.
• Proficiency with PC and Microsoft applications; good communication skills.

Responsibilities

• Manage daily branch operations ensuring professional and timely service to members.
• Mitigate risk and ensure compliance with regulations, policies, and procedures.
• Oversee cash handling, audits, staffing, and scheduling; support sales culture and branch standards.
• Coach staff, monitor KPIs, and ensure customer service excellence and issue resolution.

Skills

Time management

Organizational skills

Problem solving

Teamwork

Verbal and written communication

Education

High School Diploma or GED

Tools

PC

Microsoft Applications

Internet Explorer

Job description

RBFCU Insurance Agency LLC is seeking an Assistant Branch Manager for the Northwest Expressway OKC location. You will oversee daily branch operations, ensure regulatory compliance, manage staff, and drive member service excellence.

The role requires supervisory experience, strong communication, and the ability to cover staffing across the region. Canton shift flexibility and a focus on quality service are essential.