Bilingual Assistant Branch Manager – Lead Branch Operations

RBFCU Insurance Agency LLC; Oklahoma City (OK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with matching incentives

Medical, vision and dental benefits

Paid time off

Job summary

RBFCU seeks an Assistant Branch Manager for the Western Oklahoma region. The ABM oversees daily branch operations, ensures compliant risk controls, and motivates staff to deliver superior member service. They act as a role model, guiding teams and substituting for the Branch Manager when needed.

The role emphasizes cross‑selling, staff development, and adherence to internal policies. A bilingual (English/Spanish) capability is valued, with a certification bonus potential.

Qualifications

• High school diploma or GED required.
• 1+ year supervisory/management experience in a branch operations role.
• 3+ years of financial institution experience preferred.
• Flexibility to cover staffing across locations within the region.
• Ability to work a Mon–Sat schedule; strong organizational skills.
• Proficiency with office software, communication, and problem-solving.

Responsibilities

• Manage daily branch operations ensuring professional, timely service.
• Mitigate risk through regulatory compliance and policy adherence.
• Oversee cash audits, outages, and cash management.
• Provide guidance to staff and model consultative member service behaviors.
• Achieve branch KPIs and sales/service goals.
• Coach staff on product benefits and cross-selling.
• Handle escalated member issues and ensure proper resolution.
• Maintain facilities, QA, and branch-related reporting.

Skills

Branch operations

Staff supervision

Regulatory compliance

Fraud mitigation

Risk management

Communication skills

Microsoft Office

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

PC & MS Office

Job description

RBFCU seeks an Assistant Branch Manager for the Western Oklahoma region. The ABM oversees daily branch operations, ensures compliant risk controls, and motivates staff to deliver superior member service. They act as a role model, guiding teams and substituting for the Branch Manager when needed.

The role emphasizes cross‑selling, staff development, and adherence to internal policies. A bilingual (English/Spanish) capability is valued, with a certification bonus potential.