Branch Operations Leader | Assistant Manager

Randolph-Brooks Federal Credit Union; Oklahoma City (OK); Presencial; USD 30 000 - 41 000; Tempo integral

Resumo da oferta

Randolph-Brooks Federal Credit Union in Oklahoma City seeks an Assistant Branch Manager to lead daily branch operations, drive member service quality, and manage risk and compliance. The role includes coaching staff, optimizing staffing, and supporting sales goals while maintaining high ethical standards.

The position requires supervising experience, financial institution knowledge, and flexibility to work a Monday–Saturday schedule.

Qualificações

• High School Diploma or GED.
• Minimum one year of branch operations supervisory/management experience.
• Minimum three years of financial institution experience.
• Must be able to cover staffing at any location within the respective region if a business need arises.
• Must be able to work a flexible Monday through Saturday schedule.
• Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk.
• Teamwork and dedication to develop strong working relationships within the organization.
• Ability to analyze, develop, manage and improve processes and system/product architecture.
• Excellent time management, organizational, problem-solving skills, and ability to meet deadlines.
• Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment.
• Ability to work well in a team environment and develop strong working relationships with external parties.
• Must have the ability to clearly communicate effectively verbally and in writing.

Responsabilidades

• Manage the daily operations of the branch to ensure quality member service and address critical items.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Maintain responsibility for cash audit and management of branch operations.
• Support RBFCU's sales culture and ensure branch standards are achieved by modeling best practices.
• Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.
• Handle escalated member issues and complaint management within state and federal regulations.
• Oversee QA audit risk findings and reporting for the branch and related activities.
• Review, support, and manage statistical information for the branch.
• Instill cohesion and motivate staff to peak development potential and promotion attainment.
• All other duties as assigned.

Conhecimentos

Staff development

Coaching

Teamwork

Time management

Formação académica

High School Diploma or GED

Ferramentas

PC

Microsoft Applications

Internet Explorer

Descrição da oferta de emprego

Randolph-Brooks Federal Credit Union in Oklahoma City seeks an Assistant Branch Manager to lead daily branch operations, drive member service quality, and manage risk and compliance. The role includes coaching staff, optimizing staffing, and supporting sales goals while maintaining high ethical standards.

The position requires supervising experience, financial institution knowledge, and flexibility to work a Monday–Saturday schedule.