Branch Operations Leader (Risk & Growth)

RBFCU Insurance Agency LLC; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

RBFCU Insurance Agency LLC in Oklahoma City is seeking an Assistant Branch Manager for the FAA Campus. You will oversee daily branch operations, ensure efficient service, and support staff in achieving performance goals.

The role emphasizes risk mitigation, regulatory compliance, and team development. Bilingual Spanish/English certification bonus available; flexible schedule; this full-time position requires leadership and strong communication.

Qualifications

• High School Diploma or GED is required.
• Minimum one year of branch operations supervisory/management experience.
• Minimum three years of financial institution experience.
• Ability to work a flexible Monday through Saturday schedule.
• Ability to cover staffing at any location within the region.

Responsibilities

• Manage the daily branch operations to ensure professional, timely service and quality member experience.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Coach staff to achieve branch KPIs and uphold operational standards.
• Handle escalated member issues and oversee complaint management and QA tasks.

Education

High School Diploma or GED

Job description

RBFCU Insurance Agency LLC in Oklahoma City is seeking an Assistant Branch Manager for the FAA Campus. You will oversee daily branch operations, ensure efficient service, and support staff in achieving performance goals.

The role emphasizes risk mitigation, regulatory compliance, and team development. Bilingual Spanish/English certification bonus available; flexible schedule; this full-time position requires leadership and strong communication.