Branch Operations Leader – Yukon, OK

RBFCU Insurance Agency LLC; Yukon (OK); On-site; USD 60,000 - 78,000; Full time

Job summary

RBFCU Insurance Agency LLC in Yukon, Oklahoma, seeks an Assistant Branch Manager to oversee daily branch operations, ensure service quality, and mitigate risk. The role requires leading staff, maintaining compliance, and supporting sales initiatives to meet goals.

The position emphasizes staff development, scheduling, and effective communication with members and colleagues while maintaining high standards of integrity and customer service.

Qualifications

• High School Diploma or GED required.
• 1+ year of branch operations supervisory/management experience.
• 3+ years of financial institution experience.
• Ability to cover staffing at multiple locations within the region.
• Strong communication and teamwork skills.
• Proficient in PC and Microsoft Applications.

Responsibilities

• Oversee daily branch operations to ensure professional, timely service.
• Mitigate fraud risk and ensure regulatory compliance.
• Achieve branch KPIs and sales/service standards through coaching.
• Staff development, scheduling and cross-functional coordination.
• Handle escalated member issues and complaint management.

Skills

Leadership

Branch operations

Time management

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

RBFCU Insurance Agency LLC in Yukon, Oklahoma, seeks an Assistant Branch Manager to oversee daily branch operations, ensure service quality, and mitigate risk. The role requires leading staff, maintaining compliance, and supporting sales initiatives to meet goals.

The position emphasizes staff development, scheduling, and effective communication with members and colleagues while maintaining high standards of integrity and customer service.