Bilingual Assistant Branch Manager | Growth & Ops Lead

RBFCU Insurance Agency LLC; Norman (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

RBFCU Insurance Agency LLC in Norman, OK is seeking an Assistant Branch Manager to oversee daily branch operations, ensure compliance, and enhance member experience. The ABM will assist in driving sales, managing risk, and coaching a diverse team across the branch.

The role requires supervisory experience in financial services, strong communication skills, and flexibility to cover shifts across the region. Bilingual capability is a plus, with potential certification incentives.

Qualifications

• Minimum one year of branch operations supervisory/management experience.
• Minimum three years of financial institution experience.
• Flexible Monday–Saturday schedule.
• Ability to cover staffing across the region when needed.
• Strong written and verbal communication abilities.

Responsibilities

• Oversee daily branch operations to ensure efficient, compliant service.
• Mitigate risk and ensure adherence to regulatory policies and procedures.
• Manage cash audits, outages, and liquidity requirements.
• Coach staff to meet sales and service goals while maintaining quality.
• Address escalated member issues and improve fraud prevention.
• Lead staff development, performance coaching, and cross-training.

Skills

Branch management

Risk management

Coaching

Communication

Time management

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

PC & MS Office

Job description

RBFCU Insurance Agency LLC in Norman, OK is seeking an Assistant Branch Manager to oversee daily branch operations, ensure compliance, and enhance member experience. The ABM will assist in driving sales, managing risk, and coaching a diverse team across the branch.

The role requires supervisory experience in financial services, strong communication skills, and flexibility to cover shifts across the region. Bilingual capability is a plus, with potential certification incentives.