Branch Operations Leader: Elevate Customer Experience

Testing Site - JPMC; Leesburg (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase seeks a Branch Operations Lead in the Leesburg, FL area to oversee daily branch activities, support the Branch Manager, and ensure secure, accurate client transactions. You will guide staff, promote self-service options, and maintain compliance with bank policies.

You will lead operations, assist clients, and collaborate across teams to provide a consistently positive banking experience, including evenings and weekends as branch hours require.

Qualifications

• Follows bank policies, procedures, and regulatory requirements.
• Maintains high attention to detail and stays organized while juggling tasks.
• Leads branch operations and ensures transaction accuracy in a collaborative environment.
• Educates the branch team and partners to keep everyone informed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly to understand client needs and guide them to the right service.
• Lead operations, manage cash devices (cash vault, ATM), resolve issues following policies.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Encourage use of self-service options for account access any time.
• Support branch operations, maintain high standards for loss control, compliance and audits.

Skills

Policy adherence

Detail orientation

Leadership

Customer service

Communication skills

Team collaboration

Retail banking experience

Education

Bachelor's degree or military equivalent

Tools

ATM operations

Job description

JPMorgan Chase seeks a Branch Operations Lead in the Leesburg, FL area to oversee daily branch activities, support the Branch Manager, and ensure secure, accurate client transactions. You will guide staff, promote self-service options, and maintain compliance with bank policies.

You will lead operations, assist clients, and collaborate across teams to provide a consistently positive banking experience, including evenings and weekends as branch hours require.