Branch Operations Leader: Client Experience & Compliance

JPMorgan Chase & Co.; Florida; On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Florida to oversee day-to-day branch operations, ensure accurate processing of transactions, and maintain strong client relationships.

You will collaborate with the Branch Manager to create a welcoming environment and lead a team that adheres to policies, procedures, and regulatory requirements. You will coach teammates, manage cash devices like the cash vault and ATM, and promote self-service options to enhance the client experience.

Qualifications

• You follow policies, procedures, and regulatory banking requirements to keep operations smooth.
• You maintain detail orientation and stay organized while multitasking.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You can deliver training and educate the branch team and partners when needed.
• You educate clients and refer them to experts for complex needs.
• You engage customers and build lasting relationships.
• You have experience in retail banking.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant atmosphere for clients.
• Greet clients and assist with transactions; manage lobby flow and meetings.
• Engage clients with clear communication to understand needs and guide service.
• Lead operations including cash devices like cash vault and ATM, ensuring accuracy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support all branch operations including loss control, compliance and audits.

Skills

Policy compliance

Detail orientation

Leadership skills

Training delivery

Client education

Customer engagement

Retail banking experience

Weekend/evening hours

Education

College degree

Tools

ATM operations

Cash handling systems

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Florida to oversee day-to-day branch operations, ensure accurate processing of transactions, and maintain strong client relationships.

You will collaborate with the Branch Manager to create a welcoming environment and lead a team that adheres to policies, procedures, and regulatory requirements. You will coach teammates, manage cash devices like the cash vault and ATM, and promote self-service options to enhance the client experience.