Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; Largo (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to support a busy Florida branch. The role focuses on delivering a best-in-class client experience, guiding daily operations, and ensuring compliance with bank policies.

The position requires strong leadership, detail orientation, and retail banking experience, with flexibility for weekend and evening hours to serve clients effectively.

Qualifications

• Follows policies, procedures, and regulatory banking requirements.
• Maintains keen eye for detail and stays organized.
• Demonstrates leadership and operational proficiency in branch settings.
• Educates branch teams and partners to stay informed.
• Builds meaningful client connections and educates them on services.
• Requires 1+ years of retail banking experience and willingness to work weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and guide them to services.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access to accounts.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Regulatory compliance

Detail oriented

Leadership

Team education

Client relationships

Retail banking experience

Weekend/evening hours

Education

College degree or military equivalent

Tools

Cash handling

ATM operations

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to support a busy Florida branch. The role focuses on delivering a best-in-class client experience, guiding daily operations, and ensuring compliance with bank policies.

The position requires strong leadership, detail orientation, and retail banking experience, with flexibility for weekend and evening hours to serve clients effectively.