Branch Operations Lead: Elevate Client Experience

JPMorganChase; Gahanna (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

JPMorganChase is seeking a Branch Operations Lead to supervise daily branch activities, welcoming clients and guiding them through transactions while promoting self-service options. You will work closely with the Branch Manager to uphold policy compliance and deliver a high standard of service.

The role requires strong leadership, retail banking experience, and flexibility to work weekends/evenings as needed to support branch operations and client needs.

Qualifications

• Strong knowledge of regulatory banking requirements and procedures.
• Excellent organizational skills and attention to detail.
• Proven leadership and ability to train peers.
• Ability to educate clients and refer to experts as needed.
• Experience in retail banking operations, including cash handling.
• Willingness to work flexible branch hours, including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Regulatory compliance

Attention to detail

Leadership

Team education

Client engagement

Retail banking experience

Flexible hours

Teller experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase is seeking a Branch Operations Lead to supervise daily branch activities, welcoming clients and guiding them through transactions while promoting self-service options. You will work closely with the Branch Manager to uphold policy compliance and deliver a high standard of service.

The role requires strong leadership, retail banking experience, and flexibility to work weekends/evenings as needed to support branch operations and client needs.