Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Bradenton (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Bradenton, FL seeks a Branch Operations Lead to oversee day-to-day branch activities, coach staff, and ensure regulatory compliance while delivering exceptional client experiences.

You will lead lobby operations, promote self-service options, and partner with leadership to maintain strong loss prevention and audit readiness. A retail banking background and weekend availability are valued.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle multiple tasks.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You educate the branch team and partners, keeping them informed.
• You build meaningful client relationships and refer to experts when needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.
• You have a high school diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication; anticipate needs and check them into the waiting queue.
• Lead branch operations, including managing cash devices and ensuring policy adherence.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to enable 24/7 access to accounts.
• Support all branch operations, emphasizing loss control, compliance and audits.

Skills

Leadership

Attention to detail

Customer engagement

Regulatory compliance

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase & Co. in Bradenton, FL seeks a Branch Operations Lead to oversee day-to-day branch activities, coach staff, and ensure regulatory compliance while delivering exceptional client experiences.

You will lead lobby operations, promote self-service options, and partner with leadership to maintain strong loss prevention and audit readiness. A retail banking background and weekend availability are valued.