Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Bradenton (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Bradenton, FL seeks a Branch Operations Lead to oversee day-to-day branch activities, coach staff, and ensure regulatory compliance while delivering exceptional client experiences.

You will lead lobby operations, promote self-service options, and partner with leadership to maintain strong loss prevention and audit readiness. A retail banking background and weekend availability are valued.

Qualifikationen

• You follow policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle multiple tasks.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You educate the branch team and partners, keeping them informed.
• You build meaningful client relationships and refer to experts when needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.
• You have a high school diploma, GED, or foreign equivalent.

Aufgaben

• Collaborate with the Branch Manager to create a welcoming and vibrant branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication; anticipate needs and check them into the waiting queue.
• Lead branch operations, including managing cash devices and ensuring policy adherence.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to enable 24/7 access to accounts.
• Support all branch operations, emphasizing loss control, compliance and audits.

Kenntnisse

Leadership

Attention to detail

Customer engagement

Regulatory compliance

Ausbildung

High school diploma or GED

College degree

Jobbeschreibung

JPMorgan Chase & Co. in Bradenton, FL seeks a Branch Operations Lead to oversee day-to-day branch activities, coach staff, and ensure regulatory compliance while delivering exceptional client experiences.

You will lead lobby operations, promote self-service options, and partner with leadership to maintain strong loss prevention and audit readiness. A retail banking background and weekend availability are valued.