Branch Operations Leader: Elevate Client Experience

JPMorganChase; Topeka (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to supervise daily branch activities, ensure accurate transaction processing, and drive superior client experiences. You will partner with the Branch Manager to maintain compliance, lead a team, and promote self-service banking options.

The role requires strong attention to detail, 1+ years in retail banking, and flexibility to work weekends and evenings. A chance to grow within a premier financial services firm awaits you in Kansas.

Qualifications

• Adhere to banking policies, procedures, and regulatory requirements.
• Maintain accuracy and organization while juggling tasks.
• Lead operations and ensure compliance and audit readiness.

Responsibilities

• Create a welcoming branch atmosphere with the Branch Manager and team.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly with clients to understand needs and guide them to solutions.
• Oversee branch operations including cash devices and ATM, maintaining accuracy.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audit readiness across the branch.

Skills

Policy adherence

Detail-oriented

Leadership

Team education

Client engagement

Retail banking experience

Weekend/evening hours availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to supervise daily branch activities, ensure accurate transaction processing, and drive superior client experiences. You will partner with the Branch Manager to maintain compliance, lead a team, and promote self-service banking options.

The role requires strong attention to detail, 1+ years in retail banking, and flexibility to work weekends and evenings. A chance to grow within a premier financial services firm awaits you in Kansas.