Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Rochester (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead for a Chase Branch to safeguard accurate transactions while delivering a welcoming client experience.

You will collaborate with the Branch Manager and staff to ensure branch operations meet regulatory requirements, audits, and loss control standards, while promoting self-service options. In this role you will educate and lead the branch team, greet clients, manage lobby flow, and build lasting relationships by delivering thoughtful service

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain accuracy and organization across tasks.
• Lead branch operations with focus on loss control, compliance, and audits.
• Educate and energize the branch team and partners.
• Develop relationships and educate clients about services.
• Promote self-service options to simplify banking.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to the right solutions.
• Lead branch operations including cash devices and issue resolution while adhering to policies.
• Introduce clients to the team and support specialized financial needs.
• Promote self-service options for round-the-clock access to accounts.
• Support branch operations to ensure loss control, compliance, and audits.

Skills

Policy compliance

Detail orientation

Leadership

Client education

Client relationships

Team collaboration

Retail banking

Regulatory knowledge

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead for a Chase Branch to safeguard accurate transactions while delivering a welcoming client experience.

You will collaborate with the Branch Manager and staff to ensure branch operations meet regulatory requirements, audits, and loss control standards, while promoting self-service options. In this role you will educate and lead the branch team, greet clients, manage lobby flow, and build lasting relationships by delivering thoughtful service