Branch Operations Leader | Elevate Client Experience

JPMorgan Chase & Co.; Aurora (CO); On-site; USD 48,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager and team to deliver exceptional client experiences while ensuring accurate transactions and strict regulatory compliance.

You will lead branch operations, promote self-service options, manage cash devices, and uphold loss prevention standards, with availability to work weekends and evenings. The role requires 1+ years of retail banking experience and a high school diploma or GED.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Commitment to policy compliance and regulatory requirements.
• Strong leadership and operational proficiency.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Detail-oriented

Leadership

Client relationships

Team collaboration

Communication

Retail banking

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling systems

ATM operations

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager and team to deliver exceptional client experiences while ensuring accurate transactions and strict regulatory compliance.

You will lead branch operations, promote self-service options, manage cash devices, and uphold loss prevention standards, with availability to work weekends and evenings. The role requires 1+ years of retail banking experience and a high school diploma or GED.