Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; Shawnee (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to manage daily branch activities and lead the team in delivering exceptional client service. You will ensure transaction precision, adherence to policies, and a welcoming atmosphere, while coaching staff on procedures and regulatory requirements.

The role emphasizes fostering client relationships, promoting self-service options, and supporting loss control and audits to maintain secure, compliant branch operations.

Qualifications

• 1+ years of retail banking experience.
• High school degree or GED.
• Ability to work branch hours including weekends and evenings.
• Strong focus on policies, procedures, and regulatory compliance.

Responsibilities

• Collaborate with Branch Manager to create a welcoming and vibrant branch.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear, polite communication to understand and help them.
• Lead branch operations, including managing cash devices like cash vault and ATM.
• Introduce clients to the branch team and refer them to experts when needed.
• Promote self-service options to access accounts any time.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Leadership

Operational proficiency

Attention to detail

Customer engagement

Team education

Cash handling

Regulatory compliance

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault

ATM

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to manage daily branch activities and lead the team in delivering exceptional client service. You will ensure transaction precision, adherence to policies, and a welcoming atmosphere, while coaching staff on procedures and regulatory requirements.

The role emphasizes fostering client relationships, promoting self-service options, and supporting loss control and audits to maintain secure, compliant branch operations.