Branch Experience Lead - Client Operations & Growth

JPMorganChase; Stanwood (WA); On-site; USD 48,000 - 68,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to help drive exceptional client experiences and ensure precise, compliant daily operations. You will collaborate with the Branch Manager and team to deliver service excellence, manage cash devices, and guide clients to self-service options while maintaining strict policy adherence.

The role emphasizes leadership, trust-building with clients, and ongoing education for branch staff, including availability to work weekends and

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain attention to detail and stay organized across tasks.
• Lead and operate branch activities with a collaborative team.
• Educate branch team and partners to stay connected and informed.
• Build meaningful client relationships and refer to specialists when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, and ensure policy adherence.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep operations secure.

Skills

Policy compliance

Detail oriented

Leadership

Educating teammates

Customer service

Retail banking

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to help drive exceptional client experiences and ensure precise, compliant daily operations. You will collaborate with the Branch Manager and team to deliver service excellence, manage cash devices, and guide clients to self-service options while maintaining strict policy adherence.

The role emphasizes leadership, trust-building with clients, and ongoing education for branch staff, including availability to work weekends and