Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Clifton (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Clifton, NJ, seeks a Branch Operations Lead to partner with the Branch Manager and staff to deliver outstanding client experiences while ensuring compliance and branch controls.

You will guide lobby flow, handle transactions, promote self-service options, and train the team to uphold policies. This role requires strong leadership, attention to detail, and the ability to work weekends and evenings in a fast-paced retail banking environment.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school degree or GED (or foreign equivalent).
• 6+ months of Associate Banker (Teller) experience (preferred).
• College degree or military equivalent (preferred).

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication, understand needs, and guide them to self-service options.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring accuracy and compliance.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients anytime, day or night.
• Support all branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Customer focus

Policy compliance

Team collaboration

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Clifton, NJ, seeks a Branch Operations Lead to partner with the Branch Manager and staff to deliver outstanding client experiences while ensuring compliance and branch controls.

You will guide lobby flow, handle transactions, promote self-service options, and train the team to uphold policies. This role requires strong leadership, attention to detail, and the ability to work weekends and evenings in a fast-paced retail banking environment.