Branch Operations Lead: Elevate Client Experience & Team Leadership

JP Morgan Chase; Yuma (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

JP Morgan Chase in the United States is seeking a Branch Operations Lead to work closely with the Branch Manager and team to deliver exceptional client experiences while ensuring compliance and operational excellence.

You will guide lobby operations, promote self-service options, and foster lasting client relationships, all while maintaining policy adherence and service quality within a fast-paced banking environment.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Demonstrate attention to detail and strong organizational skills.
• Display leadership and operational proficiency to ensure transaction accuracy in a team setting.
• Educate and keep the branch team and partners informed.
• Build meaningful client relationships and refer to experts as needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, and manage queue check-ins for a smooth visit.
• Lead branch operations, including cash devices like the cash vault and ATM, resolving client issues with attention to detail and consistency.
• Introduce clients to the friendly branch team, collaborate to deliver seamless service, and assist with specialized financial needs to elevate the client experience.
• Simplify clients' banking by sharing self-service options for 24/7 access to accounts.
• Support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Customer service

Regulatory compliance

Communication

Education

High school diploma or GED

Associate degree or military equivalent

Tools

Cash handling equipment

ATM operations

Job description

JP Morgan Chase in the United States is seeking a Branch Operations Lead to work closely with the Branch Manager and team to deliver exceptional client experiences while ensuring compliance and operational excellence.

You will guide lobby operations, promote self-service options, and foster lasting client relationships, all while maintaining policy adherence and service quality within a fast-paced banking environment.