Branch Operations Leader: Elevate Client Experience

JPMorganChase; Village of Chestnut Ridge (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase in New York is seeking a Branch Operations Lead to partner with the Branch Manager, lead daily operations, and ensure exceptional client experiences. You will oversee lobby flow, transactions, and cash devices while promoting self-service options and maintaining strong compliance.

Ideal candidates have 1+ years in retail banking, strong leadership, and a high school diploma or GED. Availability for weekend/evening hours is required; travel for training may be required.

Qualifications

• Adhere to policies and regulatory banking requirements.
• Detail-oriented and organized to manage multiple tasks.
• Demonstrate leadership and teamwork in branch operations.
• 1+ years of retail banking experience.
• High school diploma or GED; college degree preferred.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication, understand needs, and assist with visits.
• Lead branch operations, including cash devices like the cash vault and ATM; resolve issues.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Leadership skills

Operational proficiency

Customer service

Regulatory banking knowledge

Attention to detail

Team training

Relationship building

Retail banking experience

Education

High school diploma or GED

College degree preferred

Military equivalent

Tools

Cash vault operations

ATM management

Job description

JPMorgan Chase in New York is seeking a Branch Operations Lead to partner with the Branch Manager, lead daily operations, and ensure exceptional client experiences. You will oversee lobby flow, transactions, and cash devices while promoting self-service options and maintaining strong compliance.

Ideal candidates have 1+ years in retail banking, strong leadership, and a high school diploma or GED. Availability for weekend/evening hours is required; travel for training may be required.