Branch Operations Leader — Commercial Lines

Insurance Office of America; United States; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and time off

Career progression opportunities

Job summary

Insurance Office of America (IOA) seeks a Branch Operations Supervisor for Commercial Lines to lead the Account Management team across designated offices. The role combines operations oversight with HR, coaching, and process improvement in a hybrid work model.

You will drive performance, ensure policy compliance, and coach staff while upholding IOA values and delivering excellent service to clients. Prior licensing and strong communication are essential for success.

Qualifications

• 2+ years of insurance industry experience with broad knowledge.
• Active licensing required.
• Excellent communication and people management skills.

Responsibilities

• Lead Account Management staff and coordinate workflows.
• Monitor performance and provide coaching.
• Ensure HR processes and policy compliance.
• Schedule shifts and manage staffing levels.
• Analyze performance data and drive improvements.
• Promote IOA values and foster staff development.

Skills

Team Leadership

Communication

People Management

Leadership

Education

High School Diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America (IOA) seeks a Branch Operations Supervisor for Commercial Lines to lead the Account Management team across designated offices. The role combines operations oversight with HR, coaching, and process improvement in a hybrid work model.

You will drive performance, ensure policy compliance, and coach staff while upholding IOA values and delivering excellent service to clients. Prior licensing and strong communication are essential for success.