Branch Operations Lead - Commercial Lines (Hybrid)

Insurance Office of America; Temple City (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Supportive teammates and rewarding env

Job summary

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines. The role combines direct people leadership with operational oversight across account management, HR processes, and workflow optimization.

The ideal candidate brings 2+ years of industry experience, an active P&C license, and strong communication skills. This hybrid role requires coordination across multiple IOA office locations in California and a commitment to IOA's values.

Qualifications

• Active P&C license is required.
• 2+ years of industry experience.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Direct management of Account Team staff, assigning tasks and workflows.
• Monitor and improve staff performance; manage scheduling and HR processes.
• Ensure policy and procedure compliance; promote IOA values.
• Coach and develop staff; participate in hiring recommendations.
• Analyze performance data to identify gaps and drive improvements.

Skills

Team leadership

People management

Communication

HR processes

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines. The role combines direct people leadership with operational oversight across account management, HR processes, and workflow optimization.

The ideal candidate brings 2+ years of industry experience, an active P&C license, and strong communication skills. This hybrid role requires coordination across multiple IOA office locations in California and a commitment to IOA's values.