Branch Operations Lead: Commercial Lines & People

Insurance Office of America; Lake Forest (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Career growth opportunities

Job summary

Insurance Office of America (IOA) in California is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, drive performance, and ensure policy compliance.

You will manage workflows, coaching, staffing, and professional development, while upholding IOA values and delivering exceptional service to construction-focused clients. This hybrid role requires strong leadership, HR processes, data analysis, and process improvement across branch operations.

Qualifications

• 2+ years of industry experience with deep, wide-ranging knowledge.
• Active licensing required (P&C).
• Outstanding communication and people management skills.

Responsibilities

• Lead Account Management staff, monitor performance, and coach.
• Ensure compliance with HR processes and policies.
• Monitor productivity, quality, and service standards; manage calendars.

Skills

Communication

People management

Leadership

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Active P&C license

Job description

Insurance Office of America (IOA) in California is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, drive performance, and ensure policy compliance.

You will manage workflows, coaching, staffing, and professional development, while upholding IOA values and delivering exceptional service to construction-focused clients. This hybrid role requires strong leadership, HR processes, data analysis, and process improvement across branch operations.