Branch Operations Leader – Client Experience & Team Coaching

JP Morgan Chase; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

JP Morgan Chase in New York seeks an Assistant Branch Manager-Operations to lead branch operations and coach Associate Bankers. You will collaborate with the Branch Manager to deliver exceptional client experiences and ensure regulatory compliance.

You will oversee staffing, audits, and service quality, while helping clients understand self-service options and banking solutions. This role requires strong leadership, problem solving, and bilingual communication.

Qualifications

• 2+ years of management or retail banking experience.
• Bilingual in English and Spanish.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.
• Commitment to policy compliance and audits.

Responsibilities

• Lead and coach Associate Bankers to deliver seamless service and follow policies.
• Partner with Branch Manager to run day-to-day operations and ensure exceptional client experiences.
• Greet clients and build trusted relationships.
• Plan staffing to meet branch needs and keep team aligned.
• Oversee loss control, compliance, and audits.
• Engage clients with clear communication and resolve issues.
• Promote self-service options to clients.

Skills

Leadership

Team management

Customer service

Compliance & audits

Problem solving

Communication

Multilingual

Branch operations

Education

High school diploma or GED

Job description

JP Morgan Chase in New York seeks an Assistant Branch Manager-Operations to lead branch operations and coach Associate Bankers. You will collaborate with the Branch Manager to deliver exceptional client experiences and ensure regulatory compliance.

You will oversee staffing, audits, and service quality, while helping clients understand self-service options and banking solutions. This role requires strong leadership, problem solving, and bilingual communication.