Branch Operations Leader: People, Service & Compliance

JPMorgan Chase & Co.; Ridgewood (NY); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in New York region seeks an Assistant Branch Manager-Operations to support the Branch Manager, oversee daily branch operations, ensure regulatory compliance, and lead Associate Bankers toward excellent client experiences.

You will coach staff, plan staffing, manage loss prevention, and promote self-service options while maintaining high branch standards and providing exceptional service to a diverse client base.

Qualifikationen

• You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues.
• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy.
• You navigate branch audits and adhere to policies, procedures, and regulatory banking requirements.
• You can analyze situations, ask insightful questions, solve problems, and stay organized.
• You have a passion for educating and guiding the branch team and partners.
• You excel at building client relationships and referring experts when needed.
• You have 2+ years of management or retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.
• Bilingual in English and Spanish is required.

Aufgaben

• Manage and inspire Associate Bankers to deliver seamless service with care and sincerity, and coach them on policies and transactions.
• Collaborate with the Branch Manager to create a welcoming branch atmosphere and oversee day-to-day operations.
• Greet clients warmly and demonstrate genuine care to build trusted relationships.
• Plan staffing to meet branch and client needs and keep the team aligned with priorities.
• Oversee all operations including loss control, compliance, and audits for smooth, secure branch functioning.
• Engage clients with clear communication, resolve issues quickly, and adhere to bank policies.
• Promote self-service options to simplify banking for clients.

Kenntnisse

Leadership

Operations

Audit Compliance

Problem Solving

Communication

Coaching

Customer Service

Bilingual EN/ES

Scheduling

Regulatory Knowledge

Ausbildung

High School Diploma

GED

Jobbeschreibung

JPMorgan Chase & Co. in New York region seeks an Assistant Branch Manager-Operations to support the Branch Manager, oversee daily branch operations, ensure regulatory compliance, and lead Associate Bankers toward excellent client experiences.

You will coach staff, plan staffing, manage loss prevention, and promote self-service options while maintaining high branch standards and providing exceptional service to a diverse client base.