Branch Experience & Operations Lead

JPMorgan Chase; Cumming (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering superior client experiences and safe, efficient branch operations. You will guide staff, reinforce policies, and drive self-service adoption while building lasting client relationships.

This role emphasizes compliance, loss control, and audits, with a focus on clear communication and team collaboration across the branch.

Qualifications

• Demonstrated adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency in a banking environment.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and deliver exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Communicate clearly to understand needs and guide clients to self-service options as needed.
• Lead branch operations, manage cash devices, resolve client issues, and ensure policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service tools to enable 24/7 account access for clients.

Skills

Leadership

Attention to detail

Regulatory compliance

Client education

Team collaboration

Flexibility

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering superior client experiences and safe, efficient branch operations. You will guide staff, reinforce policies, and drive self-service adoption while building lasting client relationships.

This role emphasizes compliance, loss control, and audits, with a focus on clear communication and team collaboration across the branch.