Branch Operations Leader

Enterprise Bank & Trust; Anaheim (CA); Vor Ort; USD 35.000 - 43.000; Vollzeit

Zusammenfassung

Enterprise Bank & Trust in Anaheim, CA is seeking an Assistant Branch Manager to oversee daily branch operations, ensure compliance with bank policies, and lead tellers and financial services representatives. You will partner with the Branch Manager to direct staff and drive exceptional customer service.

The role emphasizes coaching, scheduling, performance management, cross-selling, and ensuring adherence to policies, with travel to cover other branches up to 10%.

Qualifikationen

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills.
• Excellent problem solving skills.
• Must be willing to travel up to 10% of the time to help cover other branches

Aufgaben

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Kenntnisse

Leadership

Customer service

Interpersonal skills

Oral and written communication

Problem solving

Teamwork

Travel

Ausbildung

High School diploma or equivalent

Bachelor's degree in business related field

Two years banking experience

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Jobbeschreibung

Enterprise Bank & Trust in Anaheim, CA is seeking an Assistant Branch Manager to oversee daily branch operations, ensure compliance with bank policies, and lead tellers and financial services representatives. You will partner with the Branch Manager to direct staff and drive exceptional customer service.

The role emphasizes coaching, scheduling, performance management, cross-selling, and ensuring adherence to policies, with travel to cover other branches up to 10%.