Branch Operations Lead – People, Service, Growth

Enterprise Bank & Trust; Anaheim (CA); Vor Ort; USD 35.000 - 43.000; Vollzeit

Zusammenfassung

Enterprise Bank & Trust in Anaheim, CA seeks an Assistant Branch Manager to oversee daily branch operations, supervise tellers and financial services representatives, and coach staff for outstanding customer service. You will partner with the Branch Manager to drive efficiency and compliance while supporting recruitment and training initiatives.

The role requires banking experience, strong leadership, and a customer-focused mindset, with travel up to 10% to support other branches.

Qualifikationen

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Must be willing to travel up to 10% of the time to help cover other branches.
• Two years banking experience required; supervisory experience preferred.

Aufgaben

• Provides the day-to-day operational management of the branch.
• Supervises the activities of branch personnel, including tellers and financial services representatives.
• Directs activities of branch associates to ensure complete and efficient customer service.
• Observes, coaches, and trains staff; assists in recruitment and performance issues.
• Handles customer concerns and escalates to Branch Manager as needed.
• Completes new accounts and teller activities; supports quarterly assessments and policy compliance.

Kenntnisse

Leadership

Customer service

Communication

Problem solving

Ausbildung

High School diploma or equivalent

Bachelor’s degree in business-related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

Salesforce

Jobbeschreibung

Enterprise Bank & Trust in Anaheim, CA seeks an Assistant Branch Manager to oversee daily branch operations, supervise tellers and financial services representatives, and coach staff for outstanding customer service. You will partner with the Branch Manager to drive efficiency and compliance while supporting recruitment and training initiatives.

The role requires banking experience, strong leadership, and a customer-focused mindset, with travel up to 10% to support other branches.