Branch Operations Leader: Customer Service & Growth

Enterprise Bank & Trust; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Enterprise Bank & Trust in Michigan is seeking an Assistant Branch Manager to lead daily branch operations, supervise tellers and financial services reps, and uphold bank policies. You will coach staff, handle scheduling, and partner with the Branch Manager to deliver strong customer service.

The role requires a high school diploma or equivalent, plus a business-related bachelor's degree and banking experience.

Qualifications

• Requires a high school diploma or equivalent.
• Bachelor's degree in business or related field; equivalent experience considered.
• Minimum of two years banking experience; customer service background preferred.
• Strong leadership and communication skills; able to coach and develop staff.
• Experience working toward individual and team goals; supervisory experience preferred.

Responsibilities

• Supervises day-to-day branch operations and tellers/servicing areas.
• Coaches associates, creates schedules, and supports hiring and performance issues.
• Directs activities with Branch Manager to ensure excellent customer service.
• Monitors cross-selling, referrals, and branch performance.
• Ensures adherence to company policies, procedures, and compliance.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Education

High School diploma or equivalent

Bachelor's degree in business related field

Two years banking experience

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Google Suite

IBS

Salesforce

Job description

Enterprise Bank & Trust in Michigan is seeking an Assistant Branch Manager to lead daily branch operations, supervise tellers and financial services reps, and uphold bank policies. You will coach staff, handle scheduling, and partner with the Branch Manager to deliver strong customer service.

The role requires a high school diploma or equivalent, plus a business-related bachelor's degree and banking experience.