Branch Operations Leader & People Coach

Enterprise Bank & Trust; Overland (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual volunteer time off

Charitable-matching opportunities

Notary License where applicable

Job summary

Enterprise Bank & Trust, based in Overland, MO, seeks an Assistant Branch Manager to oversee daily branch operations, ensure policy adherence, and supervise tellers and financial services representatives. The role provides leadership and development opportunities within a community-focused bank.

The ideal candidate will have strong leadership, organizational, and communication skills, plus banking experience and a commitment to customer service and regulatory compliance.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in business or related field preferred or equivalent experience.
• Minimum of two years banking experience required.

Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Skills

Leadership

Customer service

Organizational skills

Written and verbal communication

Problem solving

Education

High School diploma or equivalent

Bachelor's degree in business or related field

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Job description

Enterprise Bank & Trust, based in Overland, MO, seeks an Assistant Branch Manager to oversee daily branch operations, ensure policy adherence, and supervise tellers and financial services representatives. The role provides leadership and development opportunities within a community-focused bank.

The ideal candidate will have strong leadership, organizational, and communication skills, plus banking experience and a commitment to customer service and regulatory compliance.