Branch Operations Leader

Enterprise Bank & Trust; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Enterprise Bank & Trust is seeking an Assistant Branch Manager to oversee daily branch operations and staff, ensuring adherence to bank policies and delivering excellent customer service. You will coach associates, manage schedules, participate in hiring, and collaborate with the Branch Manager to drive engagement and performance.

Key duties include supervising tellers, overseeing new accounts, guiding cross-selling efforts, and maintaining audit and security standards.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience.
• Minimum of two years banking experience required.
• Customer service experience required.
• Experience working with goals and supervision preferred.

Responsibilities

• Assists in supervision of day-to-day operations of new account desks and teller/servicing areas.
• Coaches associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem solving

Teamwork

Education

Bachelor’s degree in business

High School diploma or equivalent

Experience in banking

Notary License where applicable

Tools

MS Word

Excel

Google Suite

Salesforce

IBS

Job description

Enterprise Bank & Trust is seeking an Assistant Branch Manager to oversee daily branch operations and staff, ensuring adherence to bank policies and delivering excellent customer service. You will coach associates, manage schedules, participate in hiring, and collaborate with the Branch Manager to drive engagement and performance.

Key duties include supervising tellers, overseeing new accounts, guiding cross-selling efforts, and maintaining audit and security standards.