Branch Operations Lead: Team Leadership & Client Experience

JPMorgan Chase & Co.; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Oregon to drive exceptional client experiences and maintain strict regulatory adherence. You will partner with the Branch Manager to foster a welcoming environment, guide daily operations, and promote self-service options for customers.

The role emphasizes leadership, teamwork, and a focus on accurate transactions, loss control, and audits. Weekend/evening shifts are required as part of branch hours.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail orientation and stay organized.
• Demonstrate leadership and operational proficiency.
• Educate branch team and partners to stay informed.
• Engage clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and understand their needs.
• Lead branch operations including cash devices and audits while adhering to policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support branch operations with loss control and compliance.

Skills

Customer service

Leadership

Detail-oriented

Policy compliance

Client education & referrals

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Oregon to drive exceptional client experiences and maintain strict regulatory adherence. You will partner with the Branch Manager to foster a welcoming environment, guide daily operations, and promote self-service options for customers.

The role emphasizes leadership, teamwork, and a focus on accurate transactions, loss control, and audits. Weekend/evening shifts are required as part of branch hours.