Branch Experience & Operations Lead

JPMorgan Chase & Co.; Henderson (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee day-to-day branch activities and ensure exceptional client experiences. You will collaborate with the Branch Manager and staff to manage transactions, lobby flow, and schedules while upholding policies and regulatory requirements.

You will actively educate the branch team, promote self-service options, and uphold loss control and audit standards to keep operations secure and compliant.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.
• You stay organized and detail oriented to juggle tasks.
• You lead operations and ensure transaction accuracy in a team.
• You educate the branch team and partners to stay informed.
• You engage clients and refer them to our experts when needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication, understand needs, and guide them accordingly.
• Lead branch operations, manage cash devices, and maintain policy compliance.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Customer service

Policy adherence

Detail oriented

Leadership

Educating team

Relationship building

Retail banking

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee day-to-day branch activities and ensure exceptional client experiences. You will collaborate with the Branch Manager and staff to manage transactions, lobby flow, and schedules while upholding policies and regulatory requirements.

You will actively educate the branch team, promote self-service options, and uphold loss control and audit standards to keep operations secure and compliant.