Branch Experience & Operations Leader

JPMorganChase; Boston (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to work closely with the Branch Manager and team to deliver exceptional client experiences, oversee branch processes, and reinforce compliance. You will guide staff in lobby operations, cash handling, and customer service while promoting self-service tools.

Ideal candidates will have 1+ years in retail banking, strong leadership, and a commitment to accurate, compliant operations across the branch. Weekend/evening hours required.

Qualifications

• Adhere to policies, procedures and banking regulations.
• Maintain strong attention to detail and stay organized.
• Lead operations and ensure transaction accuracy in a team setting.
• Educate branch team and partners to stay informed.
• Engage clients and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Ensure smooth check-ins and accurate maintenance of queues.
• Lead operations: manage cash devices, ensure loss control and compliance.
• Introduce clients to branch team and specialized financial services.
• Promote self-service options to simplify banking for clients.
• Support branch operations and audits, ensuring secure procedures.

Skills

Policies & compliance

Detail orientation

Leadership

Client education

Retail banking

Team collaboration

Multi-tasking

Education

High school diploma/GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to work closely with the Branch Manager and team to deliver exceptional client experiences, oversee branch processes, and reinforce compliance. You will guide staff in lobby operations, cash handling, and customer service while promoting self-service tools.

Ideal candidates will have 1+ years in retail banking, strong leadership, and a commitment to accurate, compliant operations across the branch. Weekend/evening hours required.