Branch Experience & Operations Lead

JPMorgan Chase & Co.; Kingman (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will guide a team to ensure accurate transactions, compliance with policies, and effective loss control while promoting self-service banking options.

The role emphasizes teamwork, staff coaching, and maintaining branch operations standards across daily activities and audits. Weekend/evening shifts may be required.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain organization and attention to detail across tasks.
• Demonstrate leadership in branch operations and accuracy of transactions.
• Educate and keep branch teams informed and aligned.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-performing branch environment.
• Greet clients, assist with transactions, manage lobby flow and book meetings for relationships.
• Explain self-service options to clients and encourage use of digital channels.
• Lead branch operations including cash devices and adherence to bank policies.

Skills

Leadership

Customer service

Regulatory compliance

Team collaboration

Training & coaching

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will guide a team to ensure accurate transactions, compliance with policies, and effective loss control while promoting self-service banking options.

The role emphasizes teamwork, staff coaching, and maintaining branch operations standards across daily activities and audits. Weekend/evening shifts may be required.