Branch Operations Lead — Lead, Train & Elevate Client Experience

JPMorganChase; Flower Mound (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase in Flower Mound, TX is seeking a Branch Operations Lead to oversee daily branch activities, lead staff, and ensure accurate transactions while upholding procedures.

You will greet clients, guide them through services, promote self-service options, and maintain compliance with policies and audits. This role requires 1+ years of retail banking and flexibility for weekends/evenings.

Qualifications

• Adhere to banking policies and regulatory requirements.
• Maintain detail orientation and organized work style.
• Lead branch operations and supervise staff.
• Educate branch team and partners.
• Engage clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• Available for weekends and evenings.
• High school diploma or GED or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, anticipate their needs while checking them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM, resolve client issues quickly and effectively, adhering to bank policies.
• Introduce clients to our friendly branch team, collaborating to deliver seamless service with care and sincerity and assisting with specialized financial needs.
• Simplify clients' banking experience by sharing self-service options for 24/7 access to accounts.
• Work closely with the Branch Manager to support all branch operations, maintaining high standards for loss control, compliance, and audits.

Job description

JPMorgan Chase in Flower Mound, TX is seeking a Branch Operations Lead to oversee daily branch activities, lead staff, and ensure accurate transactions while upholding procedures.

You will greet clients, guide them through services, promote self-service options, and maintain compliance with policies and audits. This role requires 1+ years of retail banking and flexibility for weekends/evenings.