Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Boynton Beach (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to ensure precise handling of client transactions and adherence to policies. You will partner with the Branch Manager, lead a team of branch staff, and guide clients to self-service options to enhance the banking experience.

This role requires delivering exceptional client service, maintaining compliance, and educating team members. You will help manage branch operations, schedules, and audits while building lasting

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Demonstrate keen attention to detail and stay organized.
• Lead and educate branch team while ensuring transaction accuracy.
• Educate clients and partners, referring to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations including cash devices and vaults, ensuring compliance.
• Introduce clients to the team and help with specialized financial needs.
• Promote self-service options for 24/7 account access.
• Support branch operations with loss control, compliance, and audits.

Skills

Policy adherence

Detail orientation

Leadership

Team education

Client engagement

Retail banking experience

Weekend/evening availability

Education

High school degree or GED

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to ensure precise handling of client transactions and adherence to policies. You will partner with the Branch Manager, lead a team of branch staff, and guide clients to self-service options to enhance the banking experience.

This role requires delivering exceptional client service, maintaining compliance, and educating team members. You will help manage branch operations, schedules, and audits while building lasting